GM - General Manager
On-siteHouston, Texas, United States
Job Summary
Lead all Houston operations, including Mitigation, Reconstruction, Contents, and Sales, by driving revenue growth, profitability, and operational excellence. Manage quality control protocols, analyze budgets, and oversee facility maintenance while ensuring projects meet safety and company standards. Generate new business, build client relationships, and review estimates to maximize job profitability. Recruit, mentor, and evaluate direct reports to foster a high-performing team. Monitor operational KPIs, production metrics, and collections to drive accountability across departments. Execute strategies to improve efficiency and service delivery while supporting catastrophe response and large-loss opportunities.
Required Qualifications
- 10+ years' experience in the insurance restoration industry
- 5+ year general management experience
- Experience in both mitigation & reconstruction and handling fire loss jobs
- Proven ability to build, motivate, and maintain high performing teams
- Proficiency with Microsoft Office Suite, internet, and software systems
- Knowledge of Xactimate or similar estimating software
- Ability to travel to job sites, client meetings, and branch locations as needed
- Ability to work extended hours during emergency response and catastrophe events
- Ability to occasionally lift to 25 pounds
Desired Qualifications
- Experience with Dash and QuickBooks
- WRT, ASD, IICRC
- BA/BS preferred in construction management, or equivalent experience
- Self-motivated, highly accountable, and committed to continual self-development
- Exceptional organization and time management skills
- IICRC Certifications (WRT, ASD, AMRT, FSRT, OCT, or related)
- OSHA 10 or OSHA 30 Certification
- Experience managing large-loss commercial restoration projects
- Experience with acquisitions, integrations, or multi-location operations
- Sales Force experience
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