GM Evanston
$35,000–$39,000 year
On-siteEvanston, Illinois, United States
Job Summary
Oversee daily gym operations, recruit and develop staff, and ensure superior customer service to drive membership growth and financial success. Manage front desk activities including member check-ins, new sign-ups, and tour facilitation while resolving member issues and documenting incidents. Supervise facility cleanliness, safety standards, and inventory, and lead problem resolution to improve working relationships. Track weekly, monthly, and annual statistics, maintain accurate payroll records, and provide backup support for absent employees. Work Monday through Friday from 9:00 AM to 5:00 PM as a full-time role.
Required Qualifications
- Assistant General Manager experience in the health fitness industry
- A passion for fitness and health
- Upbeat and positive attitude
- Demonstrated relationship management and team oriented
- Detail-oriented and high analytical thinking with proven ability to problem-solve
- Punctuality and reliability
- Exceptional customer service skills
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- Strong business acumen
- Intermediate Microsoft Office skills and ability to learn company specific programs
- High School diploma/GED equivalent
- Must be 18 years of age or older
- Satisfactory background check
Desired Qualifications
- Experience with HRIS systems
- Customer service background
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