GlobalLINK Platform Support-Emerging Lead
On-siteBengaluru, Karnataka, India
Job Summary
Handle client requests via mail and phone to demonstrate problem resolution skills while providing first-level application support for GlobalLink platforms. Monitor system alerts, diagnose and troubleshoot issues including account access and trade events, and manage report generation and inquiry resolution. Research and respond to user inquiries from external and internal stakeholders with urgency, guide users through login issues, and take ownership of shift deliverables and handovers. Proactively identify control gaps, automate processes through AI ideas, and reduce non-value-added manual tasks. Escalate unresolved complex issues to Level 2 support while maintaining excellent telephone etiquette.
Required Qualifications
- Strong Customer service mindset
- Excellent written and verbal communication skills
- 5+ years experience in securities operations with a focus on FX / FI platform support
- Ability to think critically and resolve complex problems
- Ability to work under pressure, working to deadlines in a high-volume environment
- Strong excel skills – VLookups and Pivot Tables
- User acceptance and System Integration Testing
Desired Qualifications
- Hands on expertise of SQL database, Power BI and Excel is preferrable
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