Global Technology Solutions - Service Delivery Off-Cycle Internship (Jan - Jun 27)
On-siteSingapore, Singapore
Job Summary
Investigate incidents, find root causes, and implement lasting solutions while troubleshooting issues with Windows laptops, iPhones, Active Directory, Microsoft 365, Teams, VPN, and network connectivity. Manage the full lifecycle of user devices, including planning, deployment, repair, and disposal, and build strong relationships with users, particularly VIPs and legal practice users. Support the team lead with reporting and service, hardware, or software rollout projects while keeping knowledge current on tools to improve operations. This internship runs from January to June 27 for candidates with a degree in Information Technology or Computer Science.
Required Qualifications
- Degree / Diploma in Information Technology/Systems, Computer Science and Computer Engineering from local universities and polytechnics
- Interest in End User Support
- Excellent communication skills
- Team player
- Strong interpersonal and communication skills
- Service-oriented
- Committed to teamwork and excellence
- Accepting Feedback
- Active Listening
- Artificial Intelligence
- Business Technology
- Cloud Disaster Recovery
- Communication
- Database Disaster Recovery
- Data Warehousing Disaster Recovery
- Disaster Recovery
- Disaster Recovery Solution Development
- Emotional Regulation
- Empathy
- Enterprise Architecture (EA)
- Hardware Troubleshooting
- Incident Management and Resolution (IMR)
- Inclusion
- Intellectual Curiosity
- IT Business Strategy
- IT Operations
- IT Operations Management
- IT Performance Management
- IT Project Implementation
- IT Project Lifecycle
- IT Support
Desired Qualifications
- Are keen to develop themselves in the profession
- Are highly motivated, enthusiastic, confident and creative
- Have a good co-curricular activities record
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