Global Technical Support Engineer
On-site · Bangkok, Bangkok, Thailand
Job Summary
Global Technical Support Engineer responsible for L1–L2 IT support for Agoda’s global end-users from our Bangkok team. Responsibilities include hardware/software installation, onboarding/offboarding, incident and service request management via ServiceNow, local office IT support (desktops, AV/VC, printers, network connectivity), device provisioning and onboarding, endpoint security and compliance, asset/inventory lifecycle, Azure AD/Active Directory provisioning, Google Workspace administration and end-user troubleshooting, and using enterprise endpoint management tools (Intune, Kace) with mass deployment solutions (Autopilot, Jamf). Collaboration with other IT teams, escalation handling, and contributing to process documentation, with occasional travel to regional offices. Requirements include 2+ years in L1–L2 support for office, network, and desktop infrastructure; experience with ServiceNow; Google Workspace administration; proficiency with Windows, macOS, Microsoft Office; endpoint management tooling; basic networking fundamentals; professional English; strong customer-service orientation and communication; willingness to work shifts and travel occasionally. ITIL Foundation knowledge is a plus.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.