Global Technical Manager - Business Assurance, Certification
Remote
Job Summary
Set the global technical and accreditation strategy for Business Assurance Certification and enforce certification policies, technical requirements, and governance controls across the affiliate network. Lead, develop, and manage global technical functions, including direct leadership of product, technical, and accreditation specialists across multiple countries and regions. Provide authoritative technical direction to the certification business, making final decisions on disputes, interpretation issues, or material compliance risks, while representing the Business Assurance Division externally to Accreditation Bodies. Manage strategic relationships with global and local Accreditation Bodies, ensure technical requirements protect compliance and support consistent service delivery, and lead investigations and corrective action governance for material failures. Drive simplification, digitalisation, and continuous improvement of technical processes and systems.
Required Qualifications
- demonstrable, current and substantial experience in management system certification at global or multi-region level
- leadership of geographically dispersed, culturally diverse technical teams
- accountability for accreditation strategy
- technical decision-making
- network-wide implementation
- valid work permit in their country of residence
- Graduate-level qualification or equivalent professional experience in a relevant technical, scientific, engineering, management system, commercial or governance discipline
- Minimum 10 years of relevant certification and/or accreditation experience
- significant management system certification experience in an accredited third-party certification environment
- Substantial global or multi-region certification leadership experience
- Proven experience leading geographically dispersed and culturally diverse technical teams
- direct or matrix management of senior specialists across multiple countries or regions
- Demonstrable track record of setting or enforcing technical policy, accreditation strategy, certification governance controls or network-wide requirements at regional or global level
- Strong technical command of management system certification and accreditation requirements
- Credibility to engage with senior business leaders, Accreditation Bodies and technical experts
- ability to make well-reasoned decisions under pressure where there is commercial, accreditation or integrity risk
- Commercial judgement sufficient to ensure compliant service delivery remains efficient, scalable and aligned with business objectives
- Fluent written and spoken English
- ability to communicate complex technical requirements clearly to senior leaders and operational teams
- Senior technical leadership and sound professional judgement
- Strategic outlook with the ability to translate technical and accreditation requirements into practical business solutions
- High-impact influencing skills across a matrix organisation
- ability to challenge senior stakeholders constructively
- Strong people leadership, coaching and performance management capability for senior technical professionals
- Ability to manage conflict, competing priorities and ambiguity without compromising certification integrity or accreditation compliance
- Change management capability
- Innovation mindset and ability to challenge established practice
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office applications
- willingness to work with digital certification, workflow and reporting tools
- Flexibility to travel internationally as required by Accreditation Body, leadership, governance or network support activities
Desired Qualifications
- Senior role within SGS, another global Certification Body or an Accreditation Body
- Lead auditor, technical reviewer, certification decision-maker, trainer or scheme manager experience in accredited third-party management system certification
- Experience implementing significant change to certification systems, competence frameworks, technical review processes, audit delivery models or accreditation governance
- Experience leading or supporting digital transformation, automation, remote audit delivery or AI-enabled process improvement within certification or conformity assessment
- Additional languages relevant to the SGS network or Accreditation Body engagement
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