Global Technical Escalation Engineer
$101,920–$126,880 year
RemoteUnited States
EXPIREDUnited StatesRemoteFull Time$101,920–$126,880 yearTECHEnterprise
Full TimeEnterpriseTECH
Job Summary
Serve as the primary technical contact for Field Service Engineers, Affiliates, and Distributors by resolving escalations via ticketing systems, telephone, email, and remote login tools. Address complex technical issues on-site at domestic and international customer locations when necessary. Collaborate with global support and engineering teams to drive alignment, while documenting resolutions to maintain a robust knowledge base and support continuous improvement initiatives. Support global service projects and perform additional tasks as requested by the manager. Approximately 10% international travel is required.
Required Qualifications
- BA/BS in Engineering
- Minimum of approximately five (5) years' experience as a Field Support Engineer or a Technical Escalation Engineer
- preferably within medical device industry
- High degree of technical proficiency
- excellent structured problem-solving skills
- strong analytical abilities
- Good Experience with electronics
- optics
- software
- adjustment of optical instruments mechanics
- personal computers
- operating systems
- IT-experiences: handling databases (InterBase, MySQL)
- networks
- Experience with remote support systems
- Excellent communication and interpersonal skills
- Experience in collaborating in international project teams
- readiness to travel internationally
- Must have a confident manner
- good social and methodological skill
- Strong verbal and written communication skills
- Fluent in English
- Approximately 10% international travel
Desired Qualifications
- BA/BS in Engineering preferred
- Experience in conducting training courses
- proficiency in Spanish and German preferred
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