Global Tech Services Leader (Shelton, CT)
$117,000–$160,000 year
On-siteShelton, Connecticut, United States
Shelton, Connecticut, United StatesOn-siteFull Time$117,000–$160,000 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Schedule and deliver world-class service training programs for field engineers while driving issue resolution processes for technical support challenges. Lead a global team of technical support specialists and manage service depot operations, including scheduling repairs, refurbishment, and parts programs. Collaborate cross-functionally to launch new products and strengthen design-for-service initiatives, fostering continuous improvement and high performance standards. Ensure compliance with industry regulations and safety protocols across all service activities.
Required Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related field
- At least 5+ years of experience in tech support management
- Proven track record of successfully leading a team of tech support specialists and/or field service engineers
- Strong understanding of service delivery in a technical environment
- Experience within the healthcare, life sciences, or related industries
- Demonstrated experience in managing global technical service operations
- Experience managing training programs
- Experience managing customer relations
- Experience in cross-functional collaboration
- Proven leadership abilities
- Focus on team development
- Focus on motivation
- Focus on performance management
- Exceptional communication skills
- Problem-solving skills
- Interpersonal skills
- Ability to develop and manage budgets
- Ability to manage timelines
- Ability to manage operational goals
- Strong knowledge of service management software and tools
- Ability to travel as needed to meet operational demands
Desired Qualifications
- Master's degree
- Strategic Vision: Ability to anticipate market trends and drive forward-thinking strategies to maintain PerkinElmer's competitive edge in the field service sector
- Customer-First Mindset: Demonstrated passion for delivering outstanding customer service and exceeding customer expectations
- Data-Driven Decision Maker: Comfort in utilizing data and analytics to improve service operations, track performance, and make informed decisions
- Change Management: Experience in leading teams through organizational change, especially within the context of evolving service models or business needs
- Collaborative Leadership Style: Ability to collaborate cross-functionally with various departments, including sales, marketing, product development, and customer support, to enhance service outcomes and drive business growth
- Continuous Learning and Adaptability: A proactive attitude toward staying current with industry advancements, new technologies, and continuous improvement processes
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