Global TA Excellence Lead

Lead the Global TA Excellence function within Mondelēz International's Digital Services Center, overseeing the employee services center operations, budgeting, vendor management, governance, and continuous improvement initiatives. Responsibilities include managing relationships between delivery teams and internal customers, reporting on service-center performance, leading onboarding technology and process redesign efforts, driving knowledge transfer and coaching of direct reports, and ensuring compliance with global governance frameworks. Strong emphasis on project management, data analysis, stakeholder management, and cross-functional collaboration to optimize service delivery and employee experience.