Global Systems Administrator
$31,200–$31,200 year
On-siteAgawam, Massachusetts, United States
Job Summary
Manage and optimize servers, enterprise storage, virtualization platforms, and cloud, on-premises, and hybrid infrastructure while ensuring the uptime, resiliency, security, and performance of data centres and manufacturing operational technology systems. Contribute to global data centre strategies, support virtualized manufacturing environments including Siemens and industrial automation platforms, and lead incident response, troubleshooting, and service restoration during critical outages. Provide Level 2 and Level 3 support for global infrastructure within established service-level agreements, participate in a 24/7 on-call rotation, and collaborate with engineering teams and external vendors to deploy and support manufacturing computing systems. Execute project deliverables, maintain detailed documentation, and identify opportunities for process improvement and automation.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and professional experience
- 3–10+ years of systems administration or infrastructure experience
- 3–10+ years of experience supporting manufacturing or operational technology environments
- Experience supporting infrastructure within a 24/7 enterprise or manufacturing operation
- Strong understanding of cloud, on-premises, hybrid infrastructure, and data centre operations
- Hands-on experience with VMware ESXi 6.x, 7.x, or newer virtualization environments
- Experience administering Windows Server 2016, 2019, or 2022
- Experience with Active Directory, Microsoft 365 administration, Microsoft Azure, and Linux
- Experience with enterprise storage, backup, and disaster recovery technologies
- Understanding of networking fundamentals and infrastructure monitoring tools
- Hands-on experience with Siemens WinCC and TIA Portal
- Experience with Rockwell Automation or Allen-Bradley FactoryTalk
- Experience with ThinManager, thin-client environments, VDI, or Terminal Services
- Experience supporting HP and Dell enterprise server hardware
- Broad technical knowledge across servers, networking, virtualization, cloud infrastructure, and manufacturing systems
- Experience within an industrial or manufacturing environment, preferably supporting Siemens technologies
- Strong problem-solving, troubleshooting, and critical-thinking skills
- Strong business acumen and the ability to align infrastructure solutions with organizational objectives
- Excellent verbal and written communication skills
- Strong stakeholder and vendor management capabilities
- Ability to manage multiple priorities in a fast-paced manufacturing environment
- Collaborative, team-oriented approach with the ability to provide technical leadership
- High attention to detail and commitment to security and operational excellence
- Willingness to participate in an on-call rotation and provide after-hours support
- Ability to work on-site at the Agawam, Massachusetts office
- Ability to travel occasionally to other company locations as required
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