Global Support Engineer
$70,000–$95,000 year
RemoteUnited States
United StatesRemoteFull Time$70,000–$95,000 yearSenior LevelStartup
Full TimeSenior LevelStartup
Job Summary
Understand CodeSignal's mission and product offerings to assist users across global teams. Balance and prioritize multiple tickets, conduct research, and maintain an ongoing support queue while gathering data points for elegant resolutions. Delight users through effective communication and efficient issue resolution, maintaining contact with internal stakeholders to ensure an excellent user experience. Escalate severe issues properly while leveraging programming knowledge to troubleshoot complex problems. Manage time effectively to juggle research, problem-solving, and priority management in a fast-paced environment.
Required Qualifications
- 2+ years experience in a support role (preferably with B2B or SaaS)
- Strong written and verbal communication skills in English
- Proficiency in at least one programming language
- Ability to remain focused and flexible despite competing priorities
- Organizational, research, and time-management skills
- Strong troubleshooting and problem-solving skills
- A collaborative, helpful, and empathetic team player
- A quick and agile learner that can adjust strategies quickly
- Able to effectively identify severe issues and escalate them properly
Desired Qualifications
- Excited about joining a fast-paced startup and working harder than they have ever worked before.
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