Global Services Solutions Expert
$204,000–$240,000 year
On-siteNew York City, New York, United States
Job Summary
Join Enterprise and Strategic prospect conversations to set realistic expectations on delivery, implementation timelines, resourcing, and success factors. Address services-related questions and objections directly alongside the commercial team while ensuring pre-sale promises align with post-signature delivery. Assist in drafting technical portions of RFPs, including security questionnaires and architecture details, then partner with cross-functional teams to build an automated RFP response process targeting 90% automation within six months. Transition from hands-on drafting to owning and maintaining the system, handling edge cases and quality oversight. Build fluency in the partner ecosystem to credibly represent capabilities to prospects and flag deals requiring partnership involvement early. This role reports directly to the Head of Global Services in New York City, offering global collaboration across Europe, APAC, and North America.
Required Qualifications
- Services delivery fluency: deep implementation or project delivery experience, with the credibility to speak about services execution from the inside
- Commercial presence: comfortable setting expectations and representing organizational capability to external, prospect-facing audiences
- Proposal writing experience: confident drafting complex RFPs, working directly with product and post-sales teams to get it done
- Roughly 5–7 years of relevant experience, combining implementation or services delivery with customer-facing or pre-sales work
- Comfortable moving between hands-on execution and building the process that replaces it — you want to build a system, not just staff one
Desired Qualifications
- Time in or alongside a Growth or Revenue org in a B2B SaaS environment is a strong plus
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