Global Services Product Manager
$157,120–$196,400 year
On-siteHeathrow, Florida, United States
Job Summary
Define the Cohesity services portfolio for launch in Q1'27, bundling proactive outcomes into Gold and Platinum tiers and designing net-new consumption-based offers. Drive alignment on incentive structures including ACV crediting, quota relief, and NRR MBOs, while establishing auto-attach rules for the $250k-$500k deal band. Build positioning guides and playbooks to enable Sales, Channel, and Services delivery roles, and own the roadmap for Customer Success, Professional Services, and Support activities. Maintain the authoritative services catalog and track portfolio-level performance metrics to inform GTM decisions. Partner with Product on telemetry-based offering design and support certified delivery partner enablement at scale.
Required Qualifications
- indefinite right to work in the job location
- Experience in product management, commercial strategy, GTM, or services portfolio management at scale in enterprise software, cloud, or data security companies
- Proven track record owning a services or solutions portfolio end-to-end — pricing, packaging, positioning, and performance — and translating capability into productized SKUs that customers buy and renew on
- Fluency in Services P&L mechanics — you can build and defend a margin model to Finance and translate delivery economics into pricing decisions
- Track record of driving cross-functional alignment across Sales, Finance, Customer Success, Professional Services, Support, Channel, and Product without direct authority
- Experience designing or influencing services compensation and incentive structures, including ACV crediting, quota relief, and outcome-linked MBOs
- Comfort holding your own in commercial debates with VP and C-level stakeholders, with clear and structured communication and defensible, data-informed opinions
- Bias for action and builder mindset — you make decisions with incomplete information, wear many hats in a lean role, sweat the details on what matters and simplify the rest, and own outcomes rather than processes
- Experience with Cohesity, Veritas/NetBackup, or comparable data protection and cyber-resilience platforms
- Background in TSIA frameworks, attach-rate disciplines, or post-sales benchmarks — and experience integrating Customer Success, Professional Services, and Support into converged commercial offerings
- Experience with telemetry-based offering design and partnering with Product on data-informed services
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
- Ability to travel as needed
Desired Qualifications
- Experience with Cohesity, Veritas/NetBackup, or comparable data protection and cyber-resilience platforms
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