Global Service Delivery Specialist for Mobility Services (m/w/div.) - Remote Fahrzeugdiagnostik

Build a central knowledge database and manage its content quality while proactively identifying and closing knowledge gaps. Create clear instructional manuals and training materials to empower service agents and external partners, then oversee training programs and monitor their effectiveness. Optimize the interface between 1st and 2nd level support by defining communication and escalation routes for seamless case handoffs. Identify and evaluate emerging technologies like AI diagnostics and AR applications to sustainably improve service quality. This role is available at Bosch Service Solutions Magdeburg GmbH locations in Berlin, Magdeburg, or Leipzig.