Global Service Delivery Specialist for Mobility Services (m/w/div.) - Remote Fahrzeugdiagnostik

Build and manage a central knowledge database, ensuring all content remains current, relevant, and high quality by proactively identifying and closing knowledge gaps. Develop clear instructional manuals and training materials that empower service agents to provide effective remote "first aid" to drivers, while simultaneously training and equipping external partners for their deployments. Design and oversee training programs, monitoring success metrics to ensure teams maintain the latest knowledge for continuous service quality improvement. Optimize the interface between 1st and 2nd level support by defining clear communication and escalation pathways to guarantee seamless handovers and rapid case resolution. Identify and evaluate emerging technologies, such as AI-driven diagnostic tools and augmented reality applications, to enhance sustainable service improvements.