Global Service Delivery Manager
On-siteOverland Park, Kansas, United States
Job Summary
Oversee global delivery of Service Desk, Deskside, and Infrastructure Services for a key client while acting as the Single Point of Contact. Drive strategy within assigned delivery programs in partnership with the Business Unit Lead and Client Success Director, providing leadership, direction, and mentorship to teams. Manage financial and operational results, implement process improvements, and adhere to best practices for global delivery locations. Deliver executive presentations, participate in ongoing service delivery meetings, and assist with new launches, invoicing, and scope management. Maintain global expense management and drive continuous improvement activities to ensure expectations are met.
Required Qualifications
- Bachelor's degree
- Master's or graduate certifications preferred
- more than 2 years of Global Management experience
- Global experience
- Financial Management Experience on a Global level
- In-depth understanding of IT industry dynamics
- Critical thinking and problem solving skills
- High tolerance/evolved ability to lead and manage ambiguous situations
- Excellent relationship skills
- Superior verbal, written, facility and presentation skills
- Collaboration and team leadership abilities
- Effective time and project management skills
- Ability to manage strategically as well as at a more detailed level as needed
Desired Qualifications
- Experience with ServiceNow is a plus
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