Global Process Owner – Lead to Order
HybridLondon, England, United Kingdom
Job Summary
Define and govern the global Lead-to-Order process, ensuring alignment with One Informa guiding principles and data strategy. Design processes with clarity of business activities, roles, and KPIs, while collaborating with the Order-to-Cash GPO to ensure seamless end-to-end journey consistency. Develop strategic roadmaps for process optimization focusing on operational excellence, customer experience, and revenue growth. Partner with Sales, Marketing, Customer Success, and Technology teams to lead cross-functional improvement initiatives and manage change effectively. Implement process automation solutions to reduce manual effort and enhance accuracy, leveraging Lean Six Sigma methodologies. Conduct regular assessments, gap analyses, and workshops to drive adoption, ensuring data integrity across CRM, ERP, and supporting systems. Maintain standardized dashboards for performance tracking and input into training strategies for commercial and operations teams.
Required Qualifications
- Experience in sales and order process management, revenue operations, or similar roles
- Proven track record of leading global process improvement initiatives in complex, multi-regional organizations
- Expertise in Lead-to-Order, Quote-to-Cash, or similar end-to-end business processes
- Product management experience with a focus on delivering best-in-class Salesforce Sales Cloud solutions
- Experience with CRM and Order Management systems (e.g., Salesforce Sales Cloud, Revenue Cloud), ERP platforms, and data visualization tools (e.g., Power BI)
- Strong analytical and problem-solving skills, with proficiency in process mapping tools (e.g., Visio, Lucidchart)
- Customer-centric mindset with experience in human-centric design principles
- Strong stakeholder management skills, with the ability to challenge, influence, and guide senior leaders
- Excellent communication and presentation skills for diverse, global audiences, with experience in compelling and value-centered story telling
- Ability to operate in a fast-paced, evolving business landscape
- Proactive self-development to stay informed on Salesforce capabilities and their potential benefits
- Certifications in process improvement methodologies (e.g., Lean Six Sigma)
- Experience in B2B sales environments or enterprise-level professional services organizations
- Previous experience with digital transformation and automation projects
- This role is based in London office
Desired Qualifications
- Salesforce Sales and Revenue Cloud Certifications are highly preferred
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