Global Operations Associate
On-siteWarsaw, Mazovia, Poland
Job Summary
Coordinate multimodal supply chain operations and execute end-to-end shipment movement within the regional network, ensuring on-time delivery and appropriate exception handling. Act as the primary point of contact for internal and external escalations, resolving client issues quickly while maintaining cost-conscious behavior and compliance standards. Support team performance by driving data quality, shipment milestone timeliness, and the implementation of scalable operational infrastructure based on standard operating procedures. Lead business implementation for new clients and opportunities, leveraging deep knowledge of the Polish freight market and local port systems to optimize processes and improve overall execution fidelity.
Required Qualifications
- A successfully completed BA/BS degree in Logistics, Supply Chain, Business or high-level vocational qualification equivalent
- 1-2 years of experience in freight forwarding, logistics / supply chain, and/or ocean freight operations
- Knowledge and understanding of local Port / Terminal software systems
- Fluent in English and Polish
- Able to adapt to new technology and can thrive in a fast paced environment
- Effective time management
- Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
- Excellent communication, interpersonal and organizational skills
- Ability to effectively build feedback loops within the team, for a product, or service
- Teamwork and relationship building
- A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client's problem
- Designing and optimizing processes
- Problem-solving capabilities: Building consensus among people with differing opinions
- A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry
- Willing to travel regularly and/or a possible short-term relocation to Hamburg, Germany (business dependent) in first 4-6 months, after which permanent relocation to Poland
Desired Qualifications
- multimodal operations experience
- other European languages
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.