Global Network Operations Lead

Own the operational health of the global network environment and provide day-to-day operational leadership for voice support capabilities, including WebEx Cloud Contact Center support. Maintain reliable operations, prevent fragmentation across regions and support teams, and improve operational maturity by ensuring risks are addressed with clear ownership and urgency. Work independently with minimal guidance to influence practices and procedures, acting as a resource for less experienced team members while leading smaller workstreams within broader enterprise initiatives. This senior individual contributor role focuses on enhancing network reliability and support efficiency without owning final enterprise architecture or long-range budget decisions.