Global Member Support Leader Candidate - Membership Strategy Department,Rakuten Insight, Inc. (A&M)

Design and improve inquiry flows for overseas panels while managing and training support teams across 11 countries. Identify issues using inquiry data to propose improvements and develop experience measures with product, quality, and marketing teams. Lead the Global Membership Support Team to enhance user engagement and retention through hospitable service, focusing on building an in-house panel foundation in the AI era. Collaborate globally to optimize member experience while leveraging Rakuten's vast data assets for marketing research.