Global Manager Processes & Tools at ABB Robotics
On-site · Kraków, Lesser Poland, Poland or Västerås, Västmanland, Sweden
Job Summary
Lead the design, implementation, and continuous improvement of global service processes and supporting applications in close collaboration with IS and key stakeholders; act as a hands-on Business Architect ensuring alignment between service processes, value streams, and digital tools; translate business strategy and customer needs into scalable processes; drive global deployment, adoption, and change management for process and system improvements; embed Health, Safety & Environment requirements in all processes and tools; shape the future operating model and support a customer-centric service organization across ABB Robotics Customer Service.
Required Qualifications
- M.Sc. or Bachelor in engineering, IS/IT, business administration or similar
- minimum work experience 10-12 years
- Proven experience in Service Business, with strong understanding of service execution
- Experience in global transformation programs
- Extensive background as a Business Architect, Process Manager, or similar role in a global, service-oriented environment
- Knowledge of process design, application landscapes, and data flows
- Strong track record of working with cross-functional stakeholders in global and matrix organizations
- Excellent stakeholder management, communication, and change leadership skills
- Strategic mindset combined with a hands-on, execution-driven approach
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