Global Learning Advisor – My Learning
On-siteManila, Metro Manila, Philippines
Manila, Metro Manila, PhilippinesOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Ensure service level agreements and obligations are met by applying in-depth process and service knowledge. Co-own the development of standard operating procedures to drive standardization and simplify processes. Provide input for training materials and ensure compliance with policies and data protection laws. Analyze exceptions, report findings, and offer recommendations for process improvements while leading the team's sustainable continuous improvement efforts. MidShift schedule; no relocation support available.
Required Qualifications
- experience in a specific process area
- experience working in a shared service organization
- process design and mapping experience
- business requirement gathering experience
- effective communication skills
- interpersonal skills
- ability to take initiative
- desire to drive future and accelerate career
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