Global Key Account Manager
$70,000–$100,000 year
On-siteMount Prospect, Illinois, United States
Job Summary
Develop sales strategy for Röhlig's product portfolio to secure, manage, and retain new global key account business, including Platinum and Gold accounts. Build annual strategy-to-action account plans, lead virtual account teams, and perform sales calls to close deals while utilizing CRM tools for pipeline management. Manage Global Key Accounts by resolving quality issues, maintaining master data, and negotiating customer rates to ensure profitable outcomes. Oversee regional tender processes, complex RFQs, and RFPs from start to finish, coordinating pricing models and managing virtual bid teams across multiple geographies. Provide quarterly customer visits, develop local marketing initiatives, and implement global standards for SOPs, KPIs, and QBRs. Requires 80% travel, 10 years of freight forwarding experience, and a Bachelor's degree.
Required Qualifications
- Bachelor's degree in business administration/economics/marketing
- 10 years' experience in the freight forwarding industry
- At least 3 years freight forwarding apprenticeship (or equivalent)
- 2 years freight forwarding abroad / Int'l work experience
- 5 years combined experience and success in Sales
- 5 years combined experience and success in Operations
- 5 years combined experience and success in Team management
- 5 years combined experience and success in Project management
- 5 years combined experience and success in Account management
- 5 years combined experience and success in Vendor management
- 5 years combined experience and success in Supply Chain Management
- DG Certifications (IMDG / IATA / U.S. DOT)
- Deep, comprehensive understanding of global logistics and air/sea freight forwarding markets
- Strong knowledge of Röhlig's product portfolio and value proposition
- Willingness and ability to travel, including internationally
- Fluent English (written and spoken)
- Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
- Strong knowledge of CRM platforms
- Strong working knowledge of CargoWise One
- 80% Travel Required
Desired Qualifications
- Freight forwarding apprenticeship (alternative to minimum 3 years requirement)
- Additional languages
- Strong knowledge of SAP or other ERP systems, especially for reporting and analytics
- Strong working knowledge of U.S.–Mexico and U.S.–Canada bonded transport and cross-border operations
- Maintain strong understanding of European logistics networks, with emphasis on Central/Eastern Europe and all transport modes
- Entrepreneurial
- Comfortable taking calculated risks
- Accountable and cost-conscious
- Analytical, strategic thinker with a long-term development mindset
- Innovative and solutions-oriented with strong customer problem-solving capability
- Reflective decision-maker committed to continuous learning
- Creative thinker adaptable to different work environments
- Encouraging, motivational, and capable of leading others effectively
- Strong negotiator with proactive problem-solving skills
- High resilience, strong energy, and ability to meet deadlines under pressure
- Highly adaptable to change
- Skilled communicator with the ability to foster flexible work approaches
- Excellent networker focused on generating business and maintaining customer loyalty
- Responsible, organized, and efficient in project delivery
- Strong international mindset
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