Global IT Support Coordinator
RemoteJordan or Sudan
Job Summary
Global IT Support Coordinator at Relief International providing advanced IT support across Jordan, Lebanon, Syria, Türkiye, Palestine, Yemen and broader global operations, including Sudan and global teams. Delivers troubleshooting for Microsoft 365, SharePoint, OneDrive, user access, licensing, asset management, and security baselines, acting as primary IT focal point for designated country offices and mentoring country IT staff. Emphasizes autonomy, cross-country collaboration, donor-compliant processes, and enhanced user experience in high-risk environments. Requires experience across multiple locations, strong technical skills, vendor coordination, and capability to operate in NGO/humanitarian IT contexts. Arabic language skills are preferred.
Required Qualifications
- Proven experience in IT support across multiple locations
- Strong understanding of Microsoft 365, SharePoint, OneDrive, and Windows environments
- Experience with software licensing and vendor coordination
- Strong troubleshooting and problem-solving skills
- Ability to work in complex, high-risk, and multi-cultural environments
Desired Qualifications
- Proven IT support experience across multiple locations
- Strong understanding of Microsoft 365, SharePoint, OneDrive, and Windows environments
- Experience with software licensing and vendor coordination
- Strong troubleshooting and problem-solving skills
- Ability to work in complex, high-risk, and multi-cultural environments
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