Global Implementation Lead
$30,000–$30,000 year
HybridCollingwood, Victoria, Australia or North Wollongong, New South Wales, Australia
Job Summary
Lead global implementation by owning the function responsible for transforming customer raw grid data into accurate models within Gridsight's platform. Drive the evolution of regional teams to execute end-to-end delivery, establishing a Centre of Excellence with standardized playbooks, automation, and reusable assets. Manage the operating rhythm for portfolio reviews, forecasting, and risk management while intervening directly in live implementations to unblock technical constraints. Define capabilities, roles, and readiness gates for regional teams, ensuring consistent quality and scalability across the US, ANZ, and UK markets. Partner with Commercial, Product, and Engineering to remove deployment friction, balancing urgency with system-improvement opportunities to accelerate time to value.
Required Qualifications
- Lead the global implementation function and regional implementation teams
- Raise the bar for delivery quality, predictability and customer time to value
- Build the Implementation Centre of Excellence
- Define the systems, standards and interfaces that allow delivery to scale globally
- Build the capability and guardrails for regional teams to own end-to-end implementation delivery
- Automate repeatable work, remove process friction and turn implementation knowledge into scalable systems, tools and reusable assets
- Unblock a live implementation
- Review a technical design
- Redesign a handover
- Prototype an automation
- Coach an implementation engineer
- Assess regional readiness
- Work with Product and Engineering to remove a recurring deployment constraint
- Uplift and scale the existing implementation process
- Improve scoping and implementation planning so commitments, dependencies, risks and customer responsibilities are visible before delivery begins
- Maintain and uplift operating rhythm for portfolio reviews, delivery forecasting, risk management and executive escalation
- Stay close to active implementations and intervene directly where the process, tooling or technical approach is not yet mature
- Define a balanced scorecard covering time to value, implementation cycle time, forecast accuracy, quality, rework, automation coverage, regional delivery capability and customer outcomes
- Define the Centre of Excellence charter, service catalogue, governance model and interfaces with regional Commercial, Product, Engineering and Customer teams
- Own the implementation methodology, patterns, playbooks, templates, checklists, reusable configurations and knowledge base
- Create consistent technical and quality standards across platforms and regions without slowing down local execution
- Turn lessons from every implementation into better standards, product requirements, automations and enablement for the next one
- Set the direction and lead the transition to a Centre of Excellence model in which the global implementation function provides deep expertise, systems and leverage, and regional teams own end-to-end delivery
- Define the capabilities, roles, capacity and operating responsibilities each region needs to deliver independently
- Build practical training, shadowing, certification and ongoing coaching so regional commercial teams can deliver with confidence and consistency
- Establish clear regional readiness gates, support boundaries and escalation paths
- Own data landing as implementation's automation service area
- Partner with Data Platform on the transformation tooling and warehouse design that implementation depends on
- Make customer data intake fast, reliable and user-friendly for both customers and Gridsight, with automated checks, verification, feedback and clear exception handling
- Ensure implementation tooling is maintainable, secure, observable and owned
- Drive practical AI enablement across implementation workflows
- Build the future team shape and capability plan for the central Centre of Excellence
- Set a high bar for technical judgment, delivery discipline, documentation, ownership and customer empathy
- Create a culture that balances urgency with quality and treats recurring problems as system-improvement opportunities
- Partner effectively across Commercial, Product, Engineering and Customer functions, resolving ambiguity and making ownership explicit
- Report to the VP Operations
- Partner closely with regional Commercial teams
- Partner closely with Product and Engineering
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