Global Head of Operations
On-site · Bengaluru, Karnataka, India
Job Summary
Global Head of Operations is responsible for leading and scaling DysrupIT’s end-to-end global operations across client operations, workforce management, and operational excellence. This role will manage teams across our India and Philippines operations centers, driving efficiency, profitability, customer satisfaction, and sustainable growth. Reporting directly to the CEO, the role will develop and execute a global operations strategy, ensure governance and client experience standards, oversee delivery operations for staff augmentation, managed IT services, and consulting engagements, drive workforce planning and resource management, lead process improvement and automation initiatives, manage budgets and profitability, and collaborate with executive leadership on strategy and cross-functional initiatives. Key responsibilities include establishing KPIs/SLAs, scaling operations, ensuring operational readiness, and leading regional leaders while maintaining a client-centric, data-driven approach.
Required Qualifications
- 10+ years of experience in operations leadership within IT services, staffing, business services, or consulting environments
- Proven experience managing multi-country operations, ideally across India and the Philippines
- Strong understanding of staff augmentation, managed services, and IT consulting delivery models
- Demonstrated success in scaling operations, improving profitability, and leading large distributed teams
- Strong financial acumen, including budgeting, margin management, and operational forecasting
- Excellent leadership, communication, and stakeholder management skills
- Experience working directly with executive leadership and enterprise clients
- Preferred qualifications: Bachelor's degree in Business, Information Technology, Engineering, or related field
- Experience in high-growth technology services environments
- Familiarity with ITIL, ISO, or other service management frameworks
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