Global Head of Operational Resilience

Global Head of Operational Resilience leads technology risk, security, and incident management with accountability for the Technology Risk Management Framework and alignment to DORA/PS21/3, TPRM, and crisis management. Drives enterprise-wide risk strategy, oversees IT risk and security controls (including IAM, encryption, vulnerability management), and ensures vendor contracts reflect DORA provisions. Leads business process management, resilience testing, and reporting to the CRO and Board; chairs key governance bodies (Digital and Operational Resilience Committee, IT Risk Management Committee, Outsourcing and Third Party Risk Management Committee) and interfaces with regulators and auditors. Requires senior leadership experience in risk management, strong programme management, and ability to translate risk into actionable controls across geographic functions.