Global Customer Quality Manager
On-site · Pelzer, South Carolina, United States
Job Summary
Global Customer Quality Manager responsible for protecting the customer experience across global operations by leading structured problem-solving, rapid containment, and systemic corrective actions. Own end-to-end management of customer quality issues, enable robust read-across deployment, and prevent recurrence across regions and product lines. Key duties include acting as the primary global interface for customer quality issues and escalations, leading reviews and executive updates, applying 8D/5-Why/root-ccause methodologies, standardizing problem-solving across plants and regions, leading global read-across deployment, coordinating with Manufacturing, Supplier Quality, Engineering, and Field Service, and tracking metrics such as FPY/FFPY and COPQ while supporting digital dashboards and real-time visibility. The role requires collaboration across functions, strong communication with executive levels, and leadership in high-pressure situations.
Required Qualifications
- 7+ years in Quality, Manufacturing, or Customer Quality roles
- Experience managing global customer accounts and escalations
- Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA)
- Experience in automotive, industrial, or data center manufacturing environments
- Proven ability to lead cross-functional teams in high-pressure situations
- Strong communication skills with ability to interface at executive levels
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