Global Customer Accounts Manager II
On-siteLainate, Lombardy, Italy
Job Summary
Manage key accounts and ensure strategic positioning to engage new clients by developing solutions that address customer needs and coordinating with internal departments. Lead assigned projects, including KPI reporting, customer service, routing, problem resolution, and vendor compliance, while extracting account data to forecast sales and service quality. Create and deliver MBR and QBR data to meet global sales expectations, review account budgets and pricing for cost effectiveness, and assist global sales staff with issue resolution. Adhere to government and regulatory compliance standards for AES, customs clearance, ITAR, and dangerous goods. Present data to internal and external clients and facilitate global conference calls across multiple time zones.
Required Qualifications
- Bachelor's Degree or equivalent
- 10+ years relevant experience in freight forwarding operations, account management or sales experience in supply chain industry
- Advanced understanding of air and ocean, imports and exports
- extensive work experience in one or more [of air and ocean, imports and exports]
- Proficient in MS Word, Excel, and other MS Office software
- Ability to multi-task with strong attention to detail
- Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies
- Ability to source, format, and communicate/present data to internal and external clients
- Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe
- Ability to problem solve and be solution oriented in a fast pace and high volume environment
- Excellent negotiation, communication, organizational and planning skills
- Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges
- CargoWise, AS400, dangerous goods and ITAR experience
Desired Qualifications
- 3-5 years in direct customer facing roll (sales / account management)
- Relevant experience in freight forwarding operations, account management or sales experience in supply chain industry
- Advanced Computer Skills
- ITAR, Dangerous Goods, Cargowise Certifications
- A team player who works well with others
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
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