Global Customer Account Manager I
RemoteCanada or The Netherlands
Job Summary
Manage key accounts and lead assigned projects, including KPI reporting, customer service, routing, problem resolution, and vendor compliance. Develop solutions addressing customer needs by coordinating with internal departments and working directly with clients to ensure requirements are met. Analyze account data to provide predictions for management, including assistance with creating MBR and QBR data to meet global sales expectations. Review account budgets, pricing, and quoting to improve cost effectiveness while assisting global sales staff with client relations and issue resolution. Adhere to government and regulatory compliance standards regarding AES, customs clearance, ITAR, and dangerous goods regulations.
Required Qualifications
- Bachelor's Degree
- 7+ years relevant experience in freight forwarding operations, account management or sales experience in supply chain industry
- 2-3 years in direct customer facing roll (sales / account management)
- Working understanding of air and ocean, imports and exports
- extensive work experience in one or more of air and ocean, imports and exports
- Ability to multi-task with strong attention to detail
- Must be self-motivated
- able to work within a virtual team across multiple time zones and global geographies
- Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe
- Possess strong analytical abilities
- exceptional communication skills
- the ability to think strategically and analytically about business and product challenges
Desired Qualifications
- 5+ years CargoWise, AS400, dangerous goods and ITAR experience
- ITAR, Dangerous Goods, Cargowise Certifications
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