Global Compliance and Report Solution - Director
HybridMakati City, Metro Manila, Philippines
Job Summary
Provide overall leadership and direction for the Global Capability Services team supporting GCRS engagement delivery, translating strategies into executable local plans aligned with quality, risk, and performance expectations. Drive continuous improvement in delivery models, productivity, and scalability while ensuring adherence to global methodologies, policies, SLAs, and regulatory requirements. Own operational performance including capacity planning, utilization, recovery, margin, and cost management, and establish KPIs to support data-driven decision-making. Build and lead a diverse, high-performing team across multiple service lines, overseeing workforce planning, hiring, and succession aligned to demand. Act as a senior point of contact for global service line leaders and regional stakeholders to strengthen collaboration and manage client delivery escalations. Represent the Philippines GCS internally as a centre of excellence and strategic delivery partner, leading transformation initiatives including process optimisation, automation, and technology adoption.
Required Qualifications
- 12+ years' experience in professional services, shared services, or global delivery environments, with senior leadership responsibility
- Qualified accountant (ACA, ACCA, or equivalent)
- Proven track record leading large, multi-disciplinary teams in an offshore or global capability centre
- Strong understanding of professional services delivery, including quality, risk, and client service expectations
- Demonstrated experience managing complex stakeholder relationships across multiple geographies
- Commercial acumen with experience managing budgets, resourcing models, and performance metrics
- Excellent leadership, communication, and influencing skills
Desired Qualifications
- Experience setting up or scaling a global capability or managed services operation
- Exposure to transformation initiatives (process, technology, automation, AI)
- Experience working with professional service firms / multinational clients and cross-border delivery models
- Relevant professional qualification (e.g., accounting, tax, consulting, legal, or operations)
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