Global Collections Director

Oversee global collections strategy and execution for PayJoy's secured credit portfolio, managing relationships with micro-entrepreneurs and emerging market customers to drive financial stability. Lead the development and implementation of collections policies, utilizing machine learning and data science to optimize recovery rates and reduce fraud risk. Direct the global team responsible for point-of-sale financing and card offerings, ensuring alignment with mission-first principles of transparency, speed, and active listening. Collaborate with product and compliance teams to scale collections operations while maintaining sustainable profitability across diverse markets.