Global Client Services Manager – Headquarter Business
On-siteLondon, England, United Kingdom or Munich, Bavaria, Germany
Job Summary
Coordinate IQVIA sales, consulting, service, and business line activity to ensure client needs are met by following an account plan to achieve budget and satisfaction targets. Represent IQVIA to the client and vice versa in all commercial service and sales activity, managing multiple headquartered pharma accounts and building relationships across the client organization. Resolve service issue escalations in coordination with service teams and ensure thorough service reviews verify that service agreements and product deliverables meet client specifications. Lead and implement Headquarter initiated renewal contracts while supporting the Global Key Account Director in developing a tactical and strategic understanding of the client's business issues. Develop strategy for expanding the scope of existing contracts and identifying new business and win-back opportunities with a primary focus on IQVIA Commercial offerings.
Required Qualifications
- Degree in Life Science, Business Management or related field
- Relevant sales or account management experience
- Solution sales management experience
- Widespread knowledge of pharmaceutical industry
- Client account management experience
- IQVIA information solutions/consulting services portfolio knowledge
- Background in Client Services, Sales or Consulting
- Several years of experience in the support of demanding clients
- Experience in marketing / sales (B2B) of complex Solutions and Services
- Consultative skills
- Experience in the Pharmaceutical / Healthcare / Life Science Industry
- English fluency
- Customer-focused mindset
- Sound analytical mindset
- Attention to details
- Highly organized
- Experience in navigating in a complex matrix organization
- Excellent communication skills
- Excellent presentation skills
- Drive and ambition to achieve and exceed set objectives
- Excellent command of Excel
- Excellent command of PowerPoint
Desired Qualifications
- Experience with IQVIA data analysis
- Background as Business Analyst / Market Research
- Experience with end-to-end sales process from another industry
- Additional language skills
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