Global Capital Markets Client Administrator IV
$68,400–$114,000 year
On-siteWilmington, Delaware, United States
Job Summary
Oversee client relationships for high net-worth private and institutional clients, serving as the primary point of contact to address inquiries and facilitate requests. Process all related transactions, including collecting documents, processing cash disbursements, trades, and account balances, while establishing new accounts and managing discretionary distributions. Manage daily implementation of client strategies and provide recommendations for service design and administration. Resolve problems and respond to client requests timely, while maintaining relationships with internal and external service partners. Mentor assigned team associates and ensure adherence to company risk, regulatory, and internal control standards.
Required Qualifications
- Bachelor's degree
- Minimum of 2 years' relevant work experience with direct client contact
- In lieu of a degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' relevant work experience with direct client contact
- Strong focus on customer service and satisfaction
- Excellent verbal and written communications skills
Desired Qualifications
- Degree focus on Finance, Business, Economics or Accounting
- CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus
- Strong skills in pertinent software applications, with ability to rapidly learn new applications
- Experience working in a team environment
- Strong interpersonal skills with ability to build significant level of trust with clients
- Empathy and a real interest in working with people
- Self-confident
- Proven ability to work well with highly capable and successful individuals
- Advanced analytical ability
- Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit and/or division
- Experience contributing to positive working relationships and maintain integrity and professionalism
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