Global Capital Markets Client Administrator III
$59,488–$99,133 year
On-siteWilmington, Delaware, United States
Job Summary
Oversee client relationships and recommend designs for institutional and corporate trust accounts. Process transactions including cash disbursements, trades, and account balances while collecting critical documents. Serve as the primary point of contact for high net-worth private and institutional clients to address inquiries and facilitate requests. Manage daily implementation of client strategies and resolve problems requiring immediate attention. Mentor assigned team associates and provide effective support and coaching. Maintain internal control standards and adhere to risk and regulatory policies. Identify risk-related issues needing escalation to management.
Required Qualifications
- Bachelor's degree
- Minimum of 1 years' relevant work experience with direct client contact
- OR in lieu of a degree, a combined minimum of 5 years' higher education and/or work experience, including a minimum of 1 years' relevant work experience with direct client contact
- Strong focus on customer service and satisfaction
- Excellent verbal and written communications skills
Desired Qualifications
- Bachelor's degree focused on Finance, Business, Economics or Accounting
- Minimum of 2 years' relevant work experience with direct client contact
- CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus
- Strong skills in pertinent software applications, with ability to rapidly learn new applications
- Experience working in a team environment
- Strong interpersonal skills with ability to build significant level of trust with clients
- Self-confident
- Proven ability to work well with highly capable and successful individuals
- Strong analytical ability
- Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit
- Experience contributing to positive working relationships and maintain integrity and professionalism
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