Global Banking & Markets Operations-TxB Ops Enablement-Dallas-Associate
On-siteDallas, Texas, United States
Job Summary
Support operational readiness for Transaction Banking product roadmap deliverables, ensuring impacted Operations teams are prepared for new products, features, and enhancements before go-live. Partner with Product, Engineering, Risk, Legal, Compliance, and functional Operations teams to assess operational impacts, track dependencies, and drive readiness activities. Develop an understanding of the end-to-end client journey to identify affected processes, controls, and support models. Coordinate workstreams including stakeholder engagement, milestone tracking, issue escalation, training, and post-launch follow-up. Support user acceptance testing by defining operational scenarios, coordinating participants, and tracking defects prior to production release. Maintain project documentation and status updates using JIRA, Confluence, Excel, and Power BI. Contribute to enablement programs to improve operational transparency and execution discipline. Identify and support opportunities to leverage AI and machine learning to streamline workflows and eliminate bottlenecks.
Required Qualifications
- Bachelor's degree
- at least 2 years of relevant professional experience in Operations, project management, business analysis, product implementation, client service, or related financial services function
- Strong project management and organizational skills, with the ability to manage milestones, dependencies, risks, action items, and follow-ups across multiple workstreams
- Ability to partner effectively with cross-functional stakeholders, communicate clearly, and drive alignment on operational readiness needs and timelines
- Ability to understand business requirements, product changes, and client journey impacts, and translate them into practical readiness actions for impacted Operations teams
- Experience supporting change initiatives, product or feature launches, operational implementation activities, or other cross-functional delivery efforts
- Experience participating in user acceptance testing, including documenting test scenarios, coordinating participants, tracking issues, and supporting readiness decisions prior to launch
- Analytical mindset with strong attention to detail, sound judgment, and the ability to identify risks, gaps, dependencies, and practical solutions
- Proficiency with Microsoft Excel and PowerPoint, with the ability to synthesize information into clear updates, trackers, presentations, and decision materials
Desired Qualifications
- Experience in Transaction Banking, cash management, payments, client onboarding, client implementation, client service, or Operations support functions
- Familiarity with the Software Development Life Cycle, Agile delivery practices, product roadmaps, release management, or production go-live governance
- Experience using JIRA and Confluence to track work, manage documentation, coordinate issue resolution, or support cross-functional delivery
- Experience with Power BI, AWS Quick, or similar reporting and data visualization tools to interpret data and generate reports (hands-on dashboard development)
- Experience with process mapping, procedure documentation, control documentation, or operational workflow analysis
- Comfort operating in ambiguous environments, connecting related workstreams, asking thoughtful questions, and helping stakeholders reach clarity
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