Global Banking - Hong Kong Payments Client Service Account Manager - Associate
On-siteHong Kong, Hong Kong
Job Summary
Independently manage a portfolio of financial institution and non-bank financial institution clients, serving as the primary point of contact for payments, account maintenance, and billing inquiries. Act as the escalation point for large money movements and complex transactional issues, ensuring timely resolution while conducting regular service reviews to analyze trends and improve straight-through processing rates. Engage proactively with clients to understand business needs, partner with bankers on business development, and drive process improvements using data analytics and AI tools to streamline workflows. Monitor client risk factors such as overdrafts and account dormancy, managing specific projects related to product changes and digital adoption initiatives.
Required Qualifications
- Bachelor's degree
- Minimum 3 years of experience in client service, account management, or transaction services
- Professional proficiency in English, Cantonese, and Mandarin
- Digitally native mindset
- Hands-on experience using digital tools, data analytics platforms, or automation tools
- Strong analytical and problem-solving skills
- Proactive approach to process improvement
- Strong attention to detail
- Demonstrated cultural sensitivity and awareness
Desired Qualifications
- Background in process improvement or operational transformation initiatives
- Hands-on experience with artificial intelligence tools and/or automation platforms
- Experience conducting service reviews and presenting data-driven insights to clients
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