Global Account Director
On-site · Mississauga, Ontario, Canada
Job Summary
Responsible for delivering strategy, customer service, growth, and margin for the Air Canada account globally with a focus on the Toronto hub operation. The role involves managing contracts, developing business strategies for the global account, ensuring customer service commitments, sales strategy, and contract negotiations while leading bids worldwide. Requires strong experience in business development and the ability to manage customer relationships across various levels, a financial understanding to drive profitability, and team management skills.
Required Qualifications
- 10+ years’ business development, sales, customer service, airline catering and/or related airline or F&B experience
- Strong customer presence & experience running global blue-chip accounts
- Ability to build broad customer relationships with different hierarchical levels
- Familiarity with RFI/RFQ commercial process
- Financial skill in order to understand P&L, margin improvement to drive customer profitability
- Team management experience, both directly and in a matrix
- Ability to anticipate, analyze and solve practical problems/issues at both a strategic and functional level
- Ability to work in a culturally diverse and international environment
- Experience of working within teams that span various functions/skills and operate in a matrix
- Proficiency in MS Office with particular strength in Excel and PowerPoint
- Fluent in English; French is a plus
Additional Requirements
- Candidates will be required to go through a criminal background check
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