GIS IT Support Specialist
On-siteAtlanta, Georgia, United States
Job Summary
Provide Esri ArcGIS end user support via phone, online, or site visit by troubleshooting technical requests and validating virtual desktop environments. Review and triage submitted tickets, contact users to isolate issues, and escalate complex problems to experienced staff or Esri support. Instruct customers on supported applications to enable productivity, assist with GIS upgrades, and develop documentation or training materials for the GDOT GIS User Group. Act as the first line of technical support and customer liaison while collaborating with IT developers and administrators. Work Monday through Friday, 8 hours daily between 7:00 AM and 9:00 AM Eastern Time, with hybrid availability preferred for local candidates.
Required Qualifications
- Esri ArcGIS end user support
- ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1)
- Esri Roads and Highways
- Esri Enterprise Portal applications
- ArcGIS Online
- SiteScan
- Field Maps
- Ability to troubleshoot end-user problems
- Ability to coordinate with IT staff
- Ability to provide user instruction/guidance
- Ability to develop GDOT GIS User Group
- Ability to conduct training programs
- 8 Hour workdays on a fixed schedule
- Fixed schedule starting no earlier than 7:00AM Eastern Time
- Fixed schedule starting no later than 9:00AM Eastern Time
- Monday - Friday availability
- 40 hours per week
- Hybrid work schedule capability
- Suitable internet connection for teleworking
- Cell phone for business calls
- Local candidate capability (preferred over out of state)
- Ability to work a hybrid work schedule
Desired Qualifications
- Experience with EGIS
- Experience with IT team members
- Experience with virtual ArcGIS Desktop environments
- Experience with enterprise GIS applications
- Experience with customer service, follow-up, and follow-through
- Experience as a customer liaison
- Experience escalating technical issues
- Experience consulting with Esri support
- Experience developing, updating, or maintaining system/technical documentation
- Experience creating training material
- Ability to work a combination of remote and in-office work
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