Gift Card Support Specialist
Remote · Brentwood, Tennessee, United States
Job Summary
As a Gift Card Support Specialist, you’ll onboard new merchants and configure accounts and store locations, support merchants through migrations, coordinate distribution of starter packs, and serve as primary contact for merchant and partner support inquiries. You’ll troubleshoot gift card and technical issues, collaborate with Operations/Production/Finance/Technical teams to resolve problems end-to-end, and provide dedicated support to POS partners reselling our white-label gift card solution. This role includes rotating after-hours on-call support and can be fully remote for the right candidate, with desk space available in-office if preferred. Strong data accuracy, Excel proficiency, clear written and verbal communication, multi-tasking, and a problem-solving mindset are essential, along with experience in customer support or merchant services and comfort working in a fast-paced environment.
Required Qualifications
- 1–3 years of experience in customer support, merchant services, account management, or operations support
- High school diploma required; associate or bachelor’s degree preferred
- Proficiency in Microsoft Excel and Microsoft Office Suite
- Experience with customer support platforms (e.g., Intercom, Zendesk, or similar) is a plus
- Experience working with POS systems, SaaS platforms, or payment processing environments is a plus
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