Gestor de servicios y atencion al cliente
RemoteColombia
Job Summary
Receive and record client service requests, evaluating their nature and coordinating logistics to meet client needs. Collaborate with execution teams to schedule services, assign tasks based on team capabilities, and manage additional requests arising during execution. Supervise incident management, coordinate warranty claims, and oversee internal and external communication channels including emails and messaging systems. Conclude shifts by providing detailed progress updates to ensure seamless handovers. The role requires proficiency in English and Spanish, numerical aptitude, and strong interpersonal skills for managing client interactions and fostering harmonious relationships within the service sector.
Required Qualifications
- Technical or Professional degree in relevant fields
- Operational and/or administrative work experience in service sectors
- Proficiency in English and Spanish
- Basic proficiency in Microsoft Word and Excel
- Experience managing emails and technological tools/applications
- Operational management and coordination capabilities
- Numerical aptitude for performing required calculations and averages
- Ability to work collaboratively and foster harmonious interpersonal relationships
- Initiative and problem-solving skills under pressure
- Emotional stability in professional interactions
- Proactive in suggesting and implementing work improvements
- Sound judgment in escalating issues with viable and effective solutions
- Commitment to organizational mission
- Service-oriented mindset
- Information confidentiality
- The position involves a lot of communication with clients in English via phone, text, and email
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