Gestor de escalamiento - Lima

Provide remote technical support to Field Specialists during installation and fault execution, analyzing and resolving telecommunications service incidents on FTTH infrastructure. Diagnose network access issues by validating resources, connectivity, and parameters to ensure service continuity. Perform operational platform validations to identify failure causes, assign alternative solutions, and guide on-site personnel. Manage and track incidents, escalate critical cases, and oversee operational requirements until resolution, ensuring full traceability. Coordinate with specialists and relevant areas for additional actions, including rescheduling when field activities cannot be completed. Log all activities to meet service level agreements and operational standards.