Gestor(a) de Crises TI Senior
On-siteSão Paulo, São Paulo, Brazil
Job Summary
Lead crisis management in IT by rapidly recovering system availability through agile diagnostic and corrective actions within the Emergency Response Team. Serve as the primary communication bridge between technical teams, executives, and managers during high-pressure incidents, transforming complex information into clear, effective messages. Guide multidisciplinary support teams and ensure efficient incident resolution processes aligned with ITIL and SRE practices. Prioritize situational leadership and emotional balance to drive quick, strategic decisions in war room environments. Requires generalist IT background with experience in Windows, Linux, networks, databases, middleware, security, and cloud platforms.
Required Qualifications
- Vivência em ambientes corporativos com adoção de práticas ITIL e SRE
- Experiência prévia em áreas de TI com perfil generalista
- Experiência prévia em war rooms e situações de crises de alto impacto
- Liderança situacional e ótima comunicação, mesmo sob pressão
- Equilíbrio emocional e capacidade de adaptação a diferentes cenários
- Orientação a processos para tomada de decisão rápida e eficaz
Desired Qualifications
- Conhecimentos em tecnologias e plataformas como Windows, Linux, Redes, Bancos de Dados, Middleware, Segurança e Cloud
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