Gestionnaire aux sinistres - Copropriété (Laval ou Brossard)
HybridLaval, Quebec, Canada
Job Summary
Manage water damage claims in condominiums by gathering client information, analyzing policy documentation, and determining applicable coverages. Negotiate fair settlements with parties involved while coordinating with experts and contractors post-incident. Prepare financial summaries for syndical records and validate receipts to ensure complete file closure. Recruit clients, pose clarifying questions to establish clear situational portraits, and maintain rigorous follow-up throughout the process. Requires 2–3 years in insurance or post-loss management, bilingual communication (French/English), and strong client service skills. Permanent, 40-hour week, on-site in Laval with hybrid options after three months.
Required Qualifications
- Minimum 2 to 3 years of experience in the insurance or post-loss adjustment field
- Fluency in both French and English (oral and written)
- Autonomy and rigor in managing priorities
- Strong sense of customer service
- Ability to manage time effectively, even in urgent or unexpected situations
- Team player who is enthusiastic, always ready to collaborate and support colleagues
- Ability to work in a collaborative environment where each talent is highlighted
- Permanent full-time position (40 hours/week, Monday to Friday)
- On-site work location at 1700 Boulevard Laval, Laval
- Hybrid work mode possible after 3 months
Desired Qualifications
- Experience in water damage claims (dégâts d'eau)
- Ability to negotiate with insurance companies
- Experience in managing complex problems
- Experience in supervising contractors and experts after a loss
- Experience in preparing financial summaries for syndical registers
- Experience in validating receipts and ensuring complete and compliant file closure
- Experience in analyzing copropriété declarations and insurance policies
- Experience in identifying applicable responsibilities and coverages
- Experience in establishing a clear picture of a situation from the start
- Experience in following up rigorously with clients at each step of the process
- Experience in determining responsibilities with discernment
- Experience in reviewing damage assessments and negotiating fair and equitable settlements
- Experience in recruiting relevant information from clients to understand the nature of the loss
- Experience in evolving and broadening skills through continuous training
- Career advancement opportunities
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