German Travel Experience Advisor - Sofia
On-siteBerlin, State of Berlin, Germany
Job Summary
Assist travelers in German and English via phone, chat, and email from booking changes to itinerary support. Provide expert advice on destinations, routes, and accommodations while solving problems with empathy and efficiency, even when plans do not go as planned. Stay informed about travel trends, safety updates, and company services to represent the brand's voice as warm, capable, and human. Fluent in German (C1/C2) and English (B2+), you will navigate digital tools and travel systems to help people explore the world with confidence. Join a diverse team of travel lovers and cultural connectors in a supportive, internationally-minded environment.
Required Qualifications
- Fluent in German (C1/C2)
- English (B2+)
- calm, clear communication style
- natural sense of service
- comfortable navigating digital tools, travel systems, or booking platforms
- solution-oriented and professional under pressure
Desired Qualifications
- Previous experience in travel, hospitality, or customer-facing roles
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