German Travel Advisor Sofia, Bulgaria (with Relocation Package)
$2,454,204–$2,454,204 year
On-siteYambol, Yambol, Bulgaria
Job Summary
Provide professional support to customers via phone, email, chat, and other channels. Assist with travel bookings, itinerary changes, cancellations, and general inquiries while resolving issues efficiently and documenting interactions in company systems. Collaborate with internal teams to ensure prompt resolution and handle complaints professionally, escalating complex cases when necessary. Maintain high service quality and response times to meet individual and team performance targets. Fluency in German and English (B1/B2) and ability to work rotating schedules are required. Comprehensive health and dental insurance, transportation allowance, and a relocation package with hotel accommodation are available for eligible candidates.
Required Qualifications
- Fluency in German and English (minimum B1/B2 level)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with computer systems and customer support tools
- Flexible and reliable with the ability to work rotating schedules
- Monday to Sunday operational schedule
- Operating hours: 08:00 – 20:00
- Shift-based schedule within operational hours according to business needs
Desired Qualifications
- Previous experience in customer service, customer care, or the travel industry
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