German Travel Advisor Sofia, Bulgaria (with Relocation Package)
$2,454,204–$2,454,204 year
On-sitePazardzhik, Pazardzhik, Bulgaria
Job Summary
Deliver exceptional customer service via phone, email, and chat by assisting travelers with bookings, itinerary changes, cancellations, and inquiries. Resolve customer issues efficiently, document interactions within company systems, and collaborate with internal teams to ensure prompt resolution. Handle complaints professionally and escalate complex cases when necessary while maintaining high service quality and response times. Work rotating shifts Monday through Sunday from 08:00 to 20:00, managing multiple tasks in a fast-paced environment. Fluency in German and English (B1/B2) is required, along with proficiency in customer support tools. Join a dynamic, international team offering relocation support, comprehensive health insurance, and performance incentives.
Required Qualifications
- Fluency in German and English (minimum B1/B2 level)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with computer systems and customer support tools
- Flexible and reliable with the ability to work rotating schedules
- Monday to Sunday operational schedule
- Operating hours: 08:00 – 20:00
- Shift-based schedule within operational hours according to business needs
Desired Qualifications
- Previous experience in customer service, customer care, or the travel industry
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