German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided
$1,963,368–$1,963,368 year
On-siteKardzhali, Kardzhali, Bulgaria
Job Summary
Deliver exceptional customer service via phone and digital channels by assisting clients with telecommunications inquiries and resolving issues efficiently. Identify customer needs to recommend suitable solutions while supporting sales activities through upselling and cross-selling to contribute to business growth. Maintain high levels of customer satisfaction and service quality across all interactions. This role includes rotational shifts from Monday to Sunday with operating hours between 09:00 and 22:00, featuring a mix of 8-hour, 6-hour, and 4-hour shifts. Candidates must possess German language skills at a C1 level minimum. Join a leading Swiss telecommunications company in Sofia, Bulgaria, where you will undergo a fully paid 5-week onboarding and training program with ongoing coaching and development support.
Required Qualifications
- German (C1 level minimum)
- Motivated and customer-focused
- German-speaking
- Rotational shifts from Monday to Sunday
- Operating hours between 09:00 and 22:00
- Mix of 8-hour, 6-hour, and 4-hour shifts
- Late shift until 01:00 availability
- Deliver exceptional customer service via phone and digital channels
- Assist customers with inquiries regarding telecommunications products and services
- Resolve customer issues efficiently and professionally
- Identify customer needs and recommend suitable solutions
- Support sales activities and contribute to business growth through upselling and cross-selling opportunities
- Maintain high levels of customer satisfaction and service quality
- Relocation to Bulgaria
- Full On-Site work model (Hybrid option available after 4 months)
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