German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided
$1,963,368–$1,963,368 year
On-siteRuse, Ruse, Bulgaria
Job Summary
Deliver exceptional customer service via phone and digital channels by assisting clients with telecommunications inquiries, resolving issues efficiently, and identifying needs for suitable solutions. Support sales activities through upselling and cross-selling opportunities to contribute to business growth while maintaining high levels of customer satisfaction. Operate on rotational shifts from Monday to Sunday between 09:00 and 22:00, with a mix of 8-hour, 6-hour, and 4-hour blocks, noting potential late shifts until 01:00. Join a leading Swiss telecommunications provider in Sofia, Bulgaria, receiving a fully funded 5-week onboarding program with clear pathways to Team Leader, SME, or Operations Management roles.
Required Qualifications
- German (C1 level minimum)
- Motivated and customer-focused
- German-speaking
- Rotational shifts from Monday to Sunday
- Operating hours between 09:00 and 22:00
- Mix of 8-hour, 6-hour, and 4-hour shifts
- Late shift until 01:00 availability (future possibility)
- Deliver exceptional customer service via phone and digital channels
- Assist customers with inquiries regarding telecommunications products and services
- Resolve customer issues efficiently and professionally
- Identify customer needs and recommend suitable solutions
- Support sales activities and contribute to business growth through upselling and cross-selling opportunities
- Maintain high levels of customer satisfaction and service quality
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