German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided
$1,963,368–$1,963,368 year
On-sitePleven, Pleven, Bulgaria
Job Summary
Deliver exceptional customer service via phone and digital channels while assisting clients with telecommunications inquiries and resolving issues efficiently. Identify customer needs to recommend suitable solutions and support sales activities through upselling and cross-selling opportunities to drive business growth. Maintain high levels of customer satisfaction and service quality across all interactions. This role operates on rotational shifts from Monday to Sunday with hours between 09:00 and 22:00, featuring a mix of 8, 6, and 4-hour shifts. Candidates must possess German at C1 level minimum. After four months and meeting performance KPIs, a hybrid option of two remote days and three office days becomes available. Join a leading Swiss telecommunications provider offering relocation support, fully funded training, and clear career progression paths toward team leadership or sales coaching.
Required Qualifications
- German (C1 level minimum)
- Motivated and customer-focused
- German-speaking
- Rotational shifts from Monday to Sunday
- Operating hours between 09:00 and 22:00
- Mix of 8-hour, 6-hour, and 4-hour shifts
- Late shift until 01:00 availability
- Deliver exceptional customer service via phone and digital channels
- Assist customers with inquiries regarding telecommunications products and services
- Resolve customer issues efficiently and professionally
- Identify customer needs and recommend suitable solutions
- Support sales activities and contribute to business growth through upselling and cross-selling opportunities
- Maintain high levels of customer satisfaction and service quality
- Relocation to Bulgaria
- Long-term employment stability
- Fully paid 5-week onboarding and training program
- Comprehensive product and systems training
- Ongoing coaching and development support
- Internal promotion and career advancement
- Team Leader role
- Trainer role
- Sales Coach role
- Subject Matter Expert (SME) role
- Operations Management role
- Hybrid working model (2 days remote, 3 days office-based)
- Achieve required performance KPIs
- €1,000 Sign-On Bonus
- 22 June 2026 start date
- 13 July 2026 start date
- 03 August 2026 start date
- 24 August 2026 start date
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